Associating a Driver with a Suggestion
A driver is a tag or reference indicating the reason for the suggestion, for example, a change in the HCP's prescribing habits, a market share change, or too much time passed since last contact. Drivers help end users understand the reasoning behind a suggestion so they can make better decisions when interacting with accounts.
Multiple drivers can be associated with a suggestion.
The driver reference displays on the suggestion. It also displays on the Home page view as a sub-category in each of the channel action types so a user can quickly determine how many suggestions for each driver are presented.
Who can use this feature?
- iPad Users (Browser coming soon)
- Users do not require an additional license
- End Users
Configuring Suggestion Drivers for
End Users
To configure this feature, ensure Configuring Accounts and Configuring Suggestions are complete.
Using Suggestion Drivers as
End Users
To associate a driver with a suggestion:
- Navigate to Business Admin > Objects > Suggestion Tags.
- Open a Suggestion Tag object record.
- Populate the driver__v field on the record with the the driver__v object type.
- Select Save.
